Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how your last payout went? This page covers how to reach the Online Casinos team and what happens once your message lands in our inbox.

The Best Way to Reach Us

Email is the most reliable way to get in touch. Write to us at [email protected] and a real person will read it — we don't hide behind auto-replies. Try to include a bit of context up front (which page or brand you're asking about, for example) so we can route your message to the right person without back-and-forth.

We aim to reply within a couple of working days. During busier periods, particularly when new operators launch or bonus terms change across the market, it may take a touch longer.

What You Can Get in Touch About

• Payout and withdrawal questions — Since our focus here is fast payout casinos, we're happy to explain how we assessed processing times, what documents typically slow a withdrawal down, or how a specific brand's cashout policy works.
• Corrections — Bonus terms, wagering requirements and payment options at Canadian online casinos change often. If you've noticed something on this site that looks out of date, tell us and we'll look into it.
• Content suggestions — If there's a topic around Canadian gambling sites you'd like us to cover in more depth — a payment method, a game category, a licensing question — let us know.
• Partnership or editorial enquiries — If you represent an operator or affiliate program and want to discuss working with us, introduce yourself and outline your enquiry.
• Player support and responsible gambling — If you or someone you know is struggling with gambling, mention this in your message and we can point you towards Canadian support resources rather than editorial content.

Before You Ask: A Few Things We Cover Elsewhere

We get a fair number of messages asking questions our other pages already answer in detail. If you're looking for how our editorial rankings work, sign-up steps, or bonus terms explained, those are covered on the relevant category pages across the site — check there first, and email us if anything's still unclear. Players outside GamStop restrictions specifically may also want our Best Non GamStop Casinos 2026 page before reaching out with eligibility questions.

What Happens After You Send a Message

Once your email arrives, it's reviewed by someone on our editorial team — not a bot, not a script. If your question relates to a specific brand's payout speed or bonus terms, we'll check our own research notes before replying rather than guessing. If it's a correction, we verify it against the operator's current terms before making any change to the page.

We don't promise instant answers, and we won't pretend to have information we don't hold. If we don't know something — say, a licensing detail specific to your province — we'll tell you that plainly rather than filling the gap with a guess.

A Quick Note on What We Do Here

Online Casinos compares online casinos available to Canadian players, with this site's current focus on how quickly operators actually process withdrawals, alongside their bonuses, game libraries and payment options. Our rankings are editorial: no casino pays for a better position, and any commission we may earn from a listed brand plays no part in how it's rated. If your message relates to how a specific ranking was reached, we're glad to walk you through the reasoning.

Whatever the reason for writing in, thanks for taking the time — reader feedback is one of the main ways we keep this site accurate for other Canadian players comparing gambling sites.